Duties and key responsibilities
Reception
- Ensure a warm welcome to all visitors to the building, maintaining high standards of customer care.
- Deal with general enquiries on the telephone and at reception, taking messages for staff, dance tutors, visiting artists and participants as required. •
- Sell tickets for classes, performances and festivals using our CRM system (Salesforce. Full training will be provided) and running reports of takings.
- Generate income through promotion of Yorkshire Dance events and services and active selling of tickets and merchandise whilst upholding the highest standards of customer care.
Facilities Support
- Ensure the security and safety of all building users including signing in procedures.
- Assist with the preparation of hired spaces including setting up and clearing away furniture and equipment in studios and meeting rooms.
- Serve refreshments as necessary, including setting up and clearing away catering for internal and external hires.
- Checking facilities within the building to ensure all public areas are clean, tidy and free from obstruction.
- To manage and report on any building incidents or accidents, including fire and security.
- Be a named First Aider (training provided)
- Basic maintenance. Event Support
- Support Yorkshire Dance regular and ad-hoc events as required, including managing welcome desks and supporting workshops/talks/exhibitions.
- Act as an usher and/or manage the bar during performance events and festivals.
Admin
- Support Yorkshire Dance staff with administrative and marketing tasks.