This includes liaising with third parties, managing the customer relationship management (CRM) system, service desk requests, hardware provisioning and troubleshooting, and analyzing data reports.
This is an excellent opportunity for someone who is highly organised and with great interpersonal and communication skills. You should have significant experience of dealing with and troubleshooting IT systems including Windows desktop OS and M365 frameworks, a good understanding of server administration, and networking experience. You should also have substantial experience of customer service delivery in a pressurized environment.
Working in a collaborative team, you will be as happy rolling your sleeves up and getting involved in the day to day as much as being the driver of team projects on a global scale.
We are passionate about providing a positive workplace culture. While time in our accessible London (Wandsworth / Battersea) office will be required, we operate a hybrid model of in-person and remote working. Staff discounts on dance and fitness classes and wellbeing resources, plus events and volunteering opportunities enhance the RAD experience, as well as a range of lunchtime activities including book club, dance, Pilates and a craft club.
We also offer 25 days paid holiday (pro rata) plus bank holidays and a birthday day off, contributory pension scheme, access to the Perkbox discounts platform – including an Employee Assistance Programme, WeCare scheme, Bupa cash plan, life assurance, season ticket loan and cycle to work scheme.
Due to the nature of the RAD’s work, the successful candidate will be required to have a Basic Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history and reference details will not be taken forward to the shortlisting stage.
All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.